Last Updated: [2 January , 2026]

At Second Horizon, we are dedicated to providing a seamless shopping experience. Please review our order and shipping policy to understand how we process and deliver your orders.

 

1. Order Processing

Order Confirmation: Once you place an order, you will receive an order confirmation email or WhatsApp message with your order details. Please review this email/message to ensure all information is correct.
 Order Processing Time: Orders are processed within business days (excluding weekends and holidays). You will receive a notification via WhatsApp once your order has been shipped.
Order Modifications: If you need to modify your order, please contact us within 24 hours of placing it via WhatsApp. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

 

2. Shipping

Shipping Rates and Delivery Times:

Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days (apart from Resin Products)
Overnight Shipping: 1 business day

Shipping Confirmation and Tracking: Once your order is shipped, you will receive a shipping confirmation email or WhatsApp message with a tracking number. Use this number to track your order on our website or the carrier’s website.

Shipping Locations: We currently ship PAN India. If you are located outside these areas, please contact us to discuss potential shipping options.

Shipping Delays: While we strive to deliver your order within the estimated delivery time, unforeseen circumstances such as weather, carrier delays, or high order volumes may affect shipping times. We appreciate your patience and understanding.

 

4. Missing or Lost Packages

Lost Packages: If your package is lost in transit, please contact us via WhatsApp, call, or message as per your convenience. We will work with the carrier to locate your package or arrange for a replacement.
Incorrect Addresses: We are not responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping information before placing an order.

 

5. Damaged or Incorrect Orders

Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery via Email or WhatsApp with a packet opening video showing the damaged items and packaging. We will arrange for a replacement or refund.
Incorrect Orders: If you receive the wrong items, please contact us within 48 hours of delivery via Email or WhatsApp message. We will provide instructions for returning the incorrect items and send the correct items promptly.

6. Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact us:

Second Horizon
Email: [dip.secondhorizon@gmail.com]

By placing an order with us, you agree to this Order and Shipping Policy.